Human Rights and Temporary Foreign Workers: Tribunal Reviewing Death of Foreigner

The Ontario Human Rights Tribunal is in the midst of hearing a case involving a Jamaican citizen who died while working in Canada as a temporary agricultural worker.   

The worker died in August 2002 after a farm skid fell on him.  At the time of his death, he was working for a tobacco farm just outside of Brantford, Ontario.   

Although local police investigated the circumstances surrounding the worker's death, the family of the deceased worker believes that there remain many unanswered questions.  The family accordingly requested that a coroner’s inquest into his death be conducted.  This request was refused. 

The family claims that the refusal to conduct an inquest violates the Ontario Human Rights Code because it disproportionately discriminates against seasonal agricultural workers, a large number of whom are foreigners.  The family specifically argues that a coroner's inquest should be mandatory in deaths involving seasonsal agricultural workers.  Currently coroner inquests are only mandatory in cases involving deaths in construction, mining, or quarry work. 

The Toronto-based non-profit group Justice for Migrant Workers is representing the deceased worker’s family. They believe temporary foreign workers are not accorded the same protection as Canadians and permanent residents when it comes to employment standards and health and safety protection. They also claim that temporary foreign worker live in Canada in a precarious state with significantly less security than local workers.

According to Human Resources and Skills Development Canada 14 agricultural workers died at work between 1996 and 2002. 

We will provide updates to this case as the hearing continues and more information becomes available.

For further information please do not hesitate to contact the writer at ssultan@heenan.ca or 416-7774175.

Can you get human rights damages when you haven't been discriminated against?

On April 18, 2013, the Human Rights Tribunal of Ontario released a decision that will be alarming to employers across the province. In Morgan v. Herman Miller Canada Inc., the applicant, Aldeen Morgan, filed an application against his previous employer, Herman Miller Canada Inc., and the President of Workplace Resources, Corrado Fermo, alleging discrimination and harassment based on colour, and reprisal.

The applicant had worked with Herman Miller Canada Inc. from July 3, 2007 to March 10, 2010 as an Installation Scheduler. His employment was terminated by the employer for a variety of work-related issues.

In his Application, the Applicant alleged that he was discriminated against in the following ways:

  • he was assigned menial and demeaning tasks such as breaking down boxes or taking the garbage to the basement;
  • he was inappropriately disciplined and subsequently ignored for having disseminated confidential information to contractors;
  • he was the subject of a client complaint that the applicant’s team looked “like they were picked up at the corner of Queen and Sherbourne;” and
  • he was terminated for complaining about the mistreatment he received in the workplace.

The Tribunal found that the applicant had failed to establish that he was discriminated against in any way. He was not allocated menial and demeaning job tasks, he was not disciplined, and he was not the subject of client complaints on the basis of his colour.

However, the Tribunal did conclude that Herman Miller had not diligently followed up on his (unfounded) complaint that he was being discriminated against in the workplace. It also found that the Applicant’s employment was terminated in part because he had raised issues of harassment and threatened to sue the company. This was said to be an act of reprisal against the Applicant.

The Tribunal awarded the applicant $55,799.70 in damages for lost wages (representing 14 months of lost wages) and $15,000 in general damages for injury to dignity, feelings and self-respect.

Herman Miller Canada Inc. was also ordered to retain a human rights expert to review and revise its human rights policies and train any employee with the rank of management or higher with respect to human rights. Finally, Mr. Fermo was ordered to complete the “Human Rights 101 eLearning Module” prepared by the Ontario Human Rights Commission, even though he was no longer employed by Herman Miller Canada Inc.

This decision is disturbing in that it awards significant human rights damages to an individual who was not discriminated against in any way. Employers will be surprised to learn that a failure to seriously investigate an unfounded allegation of discrimination could result in an award of almost a year and a half’s salary for an employee. The award of general damages seems to mean that the Tribunal accepted that a failure to investigate an unfounded complaint could somehow cause injury to the  complainant's "dignity, feelings and sef-respect."

This case should remind employers of their obligation to take complaints of discrimination seriously, investigate the complaint, and document the findings.  A failure to do so may have significant consequences, even where it turns out there was nothing to the complaint in the first place.

Major Changes to Canada's Temporary Foreign Worker Program Announced

The federal government announced yesterday that it is overhauling the Temporary Foreign Worker Program (TFWP).  This follows recent criticism of the program, namely that it was taking away opportunities for Canadians and reducing general wage levels across the country.

The proposed changes include the following:

  • A requirement that employers have in place a plan to shift to hiring Canadian workers
  • Cancellation of a pilot project that allowed employers in certain circumstances to pay up to 15 percent below the prevailing wage rates to temporary foreign workers
  • Increased government authority to suspend and revoke work permits where employers are deemed to be abusing the program
  • A requirement for employers to pay new fees in requesting to hire a foreigner
  • An immediate suspension of the Accelarated Labour Market Opinion process, which allowed for expedited processing of temporary work permits
  • A rule that English and French can be the only languages required for job 

We will be both assessing and providing further analysis of these changes shortly.  We are also hosting a session at our Toronto offices on May 22nd on managing global mobility in the light of changing immigration and employment rules and regulations.  Do not hesitate to sign up for this free seminar at the following link.

For further questions, please do not hesitate to contact the writer at ssultan@heenan,ca or 416-777-4175.   

Federal Government tightening rules surrounding hiring of Temporary Foreign Workers: A quiet revolution of Canada's immigration program comes into the national spotlight

Canada has taken in increasingly higher numbers of temporary foreign workers.  The growth has been so significant in recent years that the annual intake of temporary foreign workers in Canada now consistently surpasses the number of permanent resident arrivals.

There are widely differing opinions as to whether this is a positive, negative or neutral development.   Setting aside the often inflammatory and populist commentary on this issue, the reality of Canada's economy and labour market means that the country will almost certaintly continue to accept high numbers of temporary foreign workers. 

This is primarily because of the simple fact that there is an immense and growing skills gap in Canada's labour market.  Specifically, employers across the country continue to struggle to find applicants with the right skills to fill job vacancies.  This issue is only likely to become more pronounced in the future.  By some accounts, by 2020, there will be over a million unfilled jobs in Canada as a direct result of needed skills. 

While domestic job retraining programs may partially address the problem, this at best presents a partial solution to what is a large and chronic national issue.    Given this, Canada faces two options: (1) to significantly increase the annual intake of permanent residents from  approximately 250,000 to at least 400,000 or (2) to maintain or grow the number of temporary foreign workers granted access to Canada each year.  Given current public opinion, it is much more likely that Canada will choose temporary workers over a significant increase in the intake of permanent residents. 

Coming changes to the Temporary Foreign Worker Program

At the same time that the number of temporary foreign workers in Canada has increased, so has criticism aimed at the Temporary Foreign Worker Program (the “TFWP”) – the set of rules and regulations governing the employment of temporary workers. 

The Federal Government has been the target of a sustained campaign of harsh criticism for its management of the TFWP.  Specifically, prominent labour groups across Canada charge that the program has acted as a drag on local labour standards, depressing local wages and reducing the number of work opportunities available to Canadians.  The criticism is forcing a national conversation about a program that has to date received astonishingly little attention.

The Federal Government has responded to the criticism through a set of proposed changes to the TFWP, presented as part of the 2013 Federal Budget.  These include the following initiatives:  

  • The Federal Government will work with employers to ensure that temporary foreign workers are relied upon only when Canadians genuinely cannot fill those jobs
  • Employers will be expected to make greater efforts to hire Canadians before they will be eligible to hire temporary foreign workers
  • The Federal Government will actively assist employers who rely heavily on temporary foreign workers to find local employees
  • The Federal Government will amend the Immigration and Refugee Protection Act and Regulations to restrict non English or French job language requirements
  • The Federal Government will introduce user fees for ministerial reviews of whether a foreigner should be allowed into Canada on a temporary basis  

What does this mean for employers?

The TFWP is still a largely positive program, providing employers with tools to secure skills needed from abroad which cannot be found locally.  The recent high profile criticism of the TFWP and the government’s response is important however because it serves as a warning to employers that they will be expected to adhere to what are likely to become increasingly strict rules and regulations surrounding the hiring of foreign workers on a temporary basis. 

Employers would accordingly be wise to treat the hiring of foreigners with the same importance as any other human resource matter, including through advanced planning and organized execution.  Such an approach can help to ensure that employers are in the best position to take advantage of the TFWP while avoiding potential associated liabilities. 

For more information, contact the writer at ssultan@heenan.ca or at (+1)416-777-4175

Human Rights and Temporary Foreign Workers: Tribunal delays hearing to allow worker to sort out immigration status

The number of temporary foreign workers in Canada has increased exponentially over the last 10 years, and in particular since 2006.  There are now over 250,000 foreigners entering Canada each year under a temporary work permit, and approximately half a million temporary foreign workers in the country at any given time.

As the Globe and Mail reported this past week, the number of foreign labourers in Canada has increased to the point where they now represent 1 in 50 workers across the country.   

Unsurprisingly, as the number of temporary foreign workers increases, so does the number of disputes arising between temporary foreign workers and their employers. 

Foreign workers however often face both unique and significant obstacles when pursuing claims against their current or former employers.  This is primarily because of the fact that foreign workers by definition have temporary status in Canada.  What this means is that most temporary workers who pursue claims against their employers face a real possibility that their status will expire before a decision on or resolution of their matter.  This means that a foreign worker who brings files a claim may not be present in Canada nor have the papers necessary to return to Canada to attend in person for a tribunal or court appearance. 

These realities present a serious risk to maintaining access to justice, particularly given the sheer number of temporary foreign workers in Canada at present.   

Courts and tribunals have accordingly begun to seriously address this problem.  A good example is the recent decision of the Ontario Human Rights Tribunal (the “Tribunal”) of Hazel v. 624091 Alberta Ltd., 2013 HRTO 435 (CanLII).  The case addresses a claim by a foreign worker who states that his employer discriminated against him on the basis of citizenship, disability, and race.  The employee, a citizen of Trinidad, was in Canada under a temporary worker permit granted by the federal government’s pilot project for occupations requiring low levels of formal training.  The worker states that his employer improperly provided him low wages, denied him health insurance, did not provide him with certain safety equipment, and ultimately terminated his employment shortly after he became injured.

The employee asked for the Tribunal to adjourn a scheduled hearing on the basis that he did not have status to travel to Canada.  The Tribunal’s normal practice is to require that all parties attend in person in order to be available to present their case and to be available for cross-examination.  Exceptions to the requirement are generally dealt with on a case-by-case basis.  The employer took the position that the matter should not be adjourned.  The Tribunal however allowed the adjournment in order to provide the former employee with an opportunity to apply for approval to come to Canada to attend at the Tribunal. 

Why is this case important?

This case is important because it demonstrates that judicial and administrative bodies are willing to accommodate the immigration status of temporary foreign workers and former temporary workers.  It means that employers will not be able to rely on the fact that temporary workers will likely leave Canada to avoid potential liability.  To the contrary, employers are likely to see temporary workers pursue claims until they are heard by judges or other decision-makers. 

This case is an important development, particularly given that employers are already under greater scrutiny by Canadian immigration authorities with respect to the manner in which they treat foreign workers.  Employers would accordingly be wise to ensure that they are familiar with all rules and regulations pertaining to the hiring of foreign workers and that they take proactive steps to reduce the chance of potential liabilities. 

For more information, please contact the writer at ssultan@heenan.ca or at (+1)416-777-4175.

HRTO orders reinstatement to employment, 10 years of back wages and more in case of disability discrimination

In a sweeping remedial decision the Human Rights Tribunal of Ontario (HRTO) has ordered a non-union employee reinstated to employment after a nearly 10 year absence.

The case underscores the importance of properly accommodating an employee’s disability related needs and proceeding cautiously when approaching the termination of such an employee.

The HRTO found in a previous decision on the issue of liability that the employer had discriminated against the employee because of disability contrary to ss. 5 and 9 of the Ontario Human Rights Code, by failing to accommodate her disability-related needs from April 2003 and then by terminating her in July 2004.

As terms of the reinstatement, the HRTO also stipulated, among other things, that the employer would have to “provide a reasonable period (up to six months) of training, as required to prepare the applicant for the position”.

In addition to the reinstatement order, the HRTO awarded the employee:

  • lost wages from mid 2003 until the date of reinstatement;
  • reinstatement of her years of pensionable service and additional costs associated with the buy-back of service;
  • retroactive payment to the Canada Pension Plan (CPP), or compensation for any losses arising from the lost years of CPP pension contributions;
  • payment for out of pocket medical and dental expenses which would have been covered by the applicable benefit plans;
  • compensation for the tax consequences flowing from the money owing as a result of the decision;
  • $30,000 as compensation for “injury to her dignity, feelings and self-respect”;
  • pre-judgment interest on all monetary damages; and
  • post-judgment interest on all damages from the date of the decision.

We will be reviewing this decision and blogging on it in more detail in the near future, with a focus on the remedy of reinstatement which was awarded in this case.

In the interim feel free to direct any questions to Kevin MacNeill at 416-360-2602 or kmacneill@heenan.ca

Former Chelsea Football Club Sports Psychologist sues Vancouver Canucks over work permit dispute

An Italian sports psychologist has filed a claim with the British Columbia Supreme Court, claiming that the Vancouver Canucks are responsible for damages relating to wrongful dismissal and mental distress. 

The psychologist, Mr. Demichelis, claims that the Vancouver Canucks and co-owner Mr. Aquilini induced him to leave his employment with the Chelsea Football Club in the United Kingdom and to work for the Vancouver Canucks in Vancouver. 

Mr. Demichelis claims that he initially declined the Canucks offer of employment but that he later accepted it after sustained efforts on the part of Mr. Aquilini and the team.   Mr. Demichelis specifically states that the Vancouver Canucks stated to him that he was the person the Canucks needed to improve the players’ physical and psychological well-being.  Mr. Demichelis also claims that he was told that his expertise was essential to winning the Stanley Cup.

Mr. Demichelis further alleges that he agreed to a two year contract with the Canucks starting July 2012 for a salary of $700,000, along with a signing bonus of $400,000. He also states that the Canucks agreed to market Mr. Demichelis’ expertise to other professional clubs in North America. 

Mr. Demichelis was told in December 2012 that his employment would end at the end of January 2013.  He claims that the club explained to him that, as part of the process of trying to secure him a work permit, they found Canadians that were able to fulfill the requirements of his role. 

Mr. Demichelis claims that he has suffered significant damages in part because he gave up his employment in the United Kingdom and moved his family to Vancouver. 

The Vancouver Canucks have yet to file a Statement of Defence.

What does this mean for employers?

This case demonstrates the potential pitfalls in the employment of foreigners.  In particular, employers can face significant liability when disputes arise from the hiring and/or employment of temporary foreign workers.  This issue is becoming increasing commonplace in large part because of the exponential growth in the number of temporary foreign workers in Canada.  There are now approximately 250,000 individuals entering Canada on an annual basis under a temporary work permit, and 500,000 temporary foreign workers in the country at any given time. 

Employers should accordingly ensure that they receive adequate employment and immigration advice to ensure that all matters relating to the hiring of foreign workers are addressed adequately and in a seamless fashion.  This can help to ensure that employers are in the best position to defend against claims should disputes arise. 

 For further inquiries, please contact the writer at ssultan@heenan.ca or (+1)416-777-4175  

Transferring workers to Canada? Know the terms to which you will be bound

As international trade continues to grow, so does the number of people crossing borders.  And I am not referring to tourists.  Instead, I am talking about the increasing number of workers relocating between an organization’s various global offices. 

This is happening because, as companies expand to new markets or have their production needs satisfied across countries, they need staff to work in various jurisdictions in order to attend to market specific issues. 

This global phenomenon has taken root in Canada.  This is verified when one looks at the number of temporary foreign workers entering Canada on an annual basis, which has exploded in recent years from 60,000 to over 250,000.  This increase is largely explained by the growth in the number of companies transferring employees from various global offices to Canadian ones.    

There is significant risk in transferring employees to Canada.  This is because a company can find itself liable in the event that a conflict arises between the employee and the organization or if the employee’s employment is terminated while in Canada.  Should this occur a company may find that an employee is entitled to significantly more in Canada than what may be the case in another jurisdiction.    Employment laws in Canada are, for example, more generous to employees than they are in most jurisdictions in the United States, particularly with respect to termination pay.  Other relevant laws, such as those relating to human rights and occupational health and safety, are often markedly different in Canada than in other jurisdictions. 

Given these issues, employers may find that a “straightforward” and “simple” short term assignment to Canada results in significant unforeseen liability. 

What to do?

The best way to avoid liability for employees transferred to Canada is to address all employment related matters in advance of an employee’s transfer.  Specifically, employment and immigration issues should be address simultaneously.  When thinking of relocating an employee to Canada, employers should be discussing at the same meeting immigration and employment matters.  The following provides examples of questions which employers should be asking when planning for a transfer:

  • What are the immigration options for having the employee work in Canada?
  • What are the relevant employment laws for the jurisdiction(s) in which this employee will be working in Canada?
  • How can we most effectively address these liabilities?  

A systematic and efficient approach to the transfer of employees to Canada can help to significantly improve predictability of results while reducing risk of liability. 

For further inquiries, please contact the writer at ssultan@heenan.ca or (+1)416-777-4175

Canada to pay price for its low production of babies: Time to look abroad

For years the Canadian public has been warned about the coming retirement of the so-called Baby Boomers.  The concern has been that the supply of young people entering the labour market has been dropping precipitously just as the wave of Baby Boomer retirees quickly approaches.

It appears that the day of reckoning is upon us.  As the Globe and Mail reports today, at some point this year the number of young workers entering the labour market is set to no longer outnumber the number of individuals exiting the market (i.e. retiring).  Specifically, the Globe reports that in 2013 the number of 15- to 24-year-olds will begin to drop below the number of 55 to 64 year olds for the first time ever.

A record to celebrate? Not so much

Rather than congratulating Canada’s Baby Boomers for reducing Canada’s baby production to record low levels, the country must instead grapple with what is quickly becoming a serious demographic problem.  Less young people entering the labour market threatens Canada’s tax base, meaning that there may not be enough money to support a rapidly aging population.  Employers will also have an increasingly difficult time finding the skills necessary in order to drive their businesses forward, potentially hurting Canada’s competitiveness and, by extension, its economic growth rate.    

Various studies point to potential home grown solutions to this demographic problem.

A common one is that we should not be concerned because people are not retiring until much later in life today.  While it is true that increasing numbers of workers are putting off retirement, this presents at best a temporary solution.  The fact is that the Baby Boomers will retire, they will retire in large numbers, and it will begin shortly. 

Others point to the potential of activating idle labour across the country, through initiatives such as job retraining programs and improving labour mobility so that people move to areas of the country where skilled labour is required.  There is however only so much slack in Canada’s economy and certainly not enough idle labour to fully address what is a major shift in Canada’s demographics. 

The fact is that, the various solutions suggested will at best act as stop-gap measures that only partially address what is an enormous and historically remarkable demographic shift. 

Time to import the goods  

So how is Canada to ensure that it secures the skills necessary in order to drive its economy forward and improve living standards as its population ages? The answer will almost certainly lie in large part through immigration, both permanent and temporary. 

While permanent migration to Canada has remained relatively stable, the number of temporary foreign workers has increased in recent years at an exponential rate, from approximately 60,000 individuals in 2006 to over 250,000 today.  The massive growth of this largely employer-driven program demonstrates that companies are already looking abroad in order to secure the skills needed which they cannot find locally.  This trend will undoubtedly continue.

Already immigration represents almost all of Canada’s labour-force growth.  Employers which may not have considered hiring foreigners will take seriously this option in the future.  This will not be limited only to extractors of raw materials but will pervade across the entire economy from coast to coast. 

Employers would accordingly be wise to become familiar with the rules and regulations of the Temporary Foreign Worker Program in order that they are prepared to use this tool when required. 

For further inquiries, please contact the writer at ssultan@heenan.ca or (+1)416-777-4175

Arbitration over random drug and alcohol testing gets underway in Alberta

In a December 10, 2012 Workplace Wire Blog, we posted about two high-profile cases that could change Canada’s random drug and alcohol testing laws, CEP, Local 707 v. Suncor in Alberta and CEP, Local 30 v. Irving Pulp and Paper Ltd. in New Brunswick.

The arbitration in the Suncor matter began on January 2, 2013 after being postponed at the request of local union president, Roland LeFort, for unspecified personal matters before the holidays. The hearing is expected to extend over the next few months.

The case dates back to October 2012, when the union was successful in obtaining an injunction from Alberta’s Courts preventing Suncor from rolling out a new random drug and alcohol testing policy for its employees at its oil sands operations in Fort McMurray. In November 2012, Alberta’s Court of Appeal, in a split decision, upheld the injunction in light of the upcoming arbitration.

The employer, Suncor, is arguing that random drug and alcohol testing for all employees is needed, saying that three of the seven deaths at its operations in Alberta since 2000 involved workers under the influence of alcohol or drugs. The union, on the other hand, is arguing the policy would violate the privacy and dignity of employees, as well as the terms of their collective agreement.

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When terminating a disabled employee, look before you leap

A recent decision of the Human Rights Tribunal of Ontario (HRTO) reminds employers that they must act very carefully when approaching the termination of a disabled employee.

In Campbell v. Revera Retirement LP the employer terminated a Health Care Aide.  The employee’s job had involved looking after elderly residents, which included bathing, feeding, dressing, toileting and transporting them from one location to another by wheelchair. She was diagnosed with a condition that caused ongoing discomfort and swelling, thickening and discoloration of the skin on her legs. The disease was painful and was likely aggravated by prolonged standing or extensive walking.

In early 2009 the employee went off work for a number of months. The parties explored possibilities as to modified duties to which the employee could return and in mid-2009 the employer offered a position in its laundry facility.

The employee maintained that the position exceeded her functional limitations, even with modifications as proposed by the employer, and she was supported in this by her family doctor. The employer adopted the position that the employee could do the job with the modifications proposed and proceeded to terminate the employee when she failed to assume the position in the laundry facility. In doing so, the employer did not seek further clarification from the employee’s doctor or a second opinion from another physician.

The HRTO accepted that the employer had exhaustively canvassed all positions available in the workplace in which the employee might have returned to work. The HRTO also concluded that the employer had no position which the applicant could perform even with accommodation.

However, it found that the termination was discriminatory, in the following terms:

[57] The reason the applicant did not take on the laundry aide job was for reasons related to her disability; specifically because her doctor confirmed in writing to the employer that she could not perform the required tasks, even with the proposed modifications suggested by the respondent.

[58] It is difficult to understand the respondent employer’s rationale for the termination. If it took the position that the applicant could do the accommodated laundry aide job, then it was open to it to continue to seek further clarification from the physician or suggest an IME to resolve the issue. It did not do so and insisted in writing, instead, that there was no medical information regarding restrictions rather than acknowledging that there was medical information, albeit information that it disagreed with or found lacking.

[59] Alternatively, if it took the opposite view, that it accepted the applicant’s physician’s views on the matter, the respondent could have communicated to the applicant that it had exhausted all avenues open to it under the accommodation process and suggested that she inform them of any changes in her restrictions if and when they occurred.

[60] The respondent did not do this either. Instead, it made the decision to terminate the applicant’s employment and, in doing so, given the connection between the reason for termination and the applicant’s disability, failed to meet its procedural obligation under the duty of accommodation and infringed her rights under the Code.

In the result, the Tribunal ordered payment of $5000 general damages, although it declined the employee’s request for severance pay.

As the HRTO noted, the safest approach for Ontario employers who feel that an employee can return to work, even though the employee’s doctor says otherwise, is to seek further clarification from the doctor or seek a second medical opinion before terminating the employee. Often a physician’s opinion as to an employee’s capacities may be colored by an incomplete or inaccurate description of job duties or symptoms provided by the employee. In such cases, providing objective descriptions of job tasks and any information the employer may have as to the employee’s true capacities (notably as captured on legally obtained video surveillance) may lead a physician to modify earlier opinions. In my experience, this approach has in a number of cases brought an employee’s physician over the employer’s view of the situation.

The second possible course action noted by the HRTO, that of advising the employee that it had exhausted all avenues under the accommodation process and asking her to advise of any changes in her restrictions, while sound, should not be taken by employers to mean that they must leave such employees on the rolls indefinitely. Eventually, an employer adopting this approach would be able to consider the employment relationship as frustrated and at an end. After a period of accommodating the employee’s incapacity by a leave of absence, if medical inquiries suggested that the employee was unlikely to return to work at regular or modified duties in the reasonably foreseeable future, the employment relationship could be considered as legally frustrated. In a jurisdiction such as Ontario the employer would have to provide to the employee her statutory termination and severance entitlements in that case. However, such a termination could lawfully be carried out without running afoul of anti-discrimination norms. As in all cases of terminating a disabled employee, this would have to be handled with care, compassion and, ideally, with the guidance of legal counsel.

Drugs at Work: Two Cases Could Clarify Canada's Random Testing Laws

Two high-profile cases are testing Canada’s alcohol and drug testing-in-the-workplace laws.  In both, the central issue is the difficult balancing game between the need to ensure a safe work environment, and concerns over an individual’s privacy and human rights.

On Friday, December 7, 2012 the Supreme Court of Canada heard an appeal in the Communications, Energy and Paperworkers Union of Canada (CEP), Local 30 v. Irving Pulp & Paper, Limited case. The employer seeks to have employees undergo random alcohol tests at its mill operations in New Brunswick, to the ire of the union. On Monday, December 10, 2012, a labour arbitration board in Alberta began hearing the CEP’s opposition to Suncor Energy’s attempt to introduce random alcohol and drug testing at its oil sands operations in Fort McMurray for all employees and contractors. (More on this from the CBC: "Companies push for random drug, alcohol testing".)

Generally speaking, the current Canadian law usually restricts such testing to dangerous or safety-sensitive workplaces.  Employers can have policies and practices on employee drugs or alcohol testing so long as they are a bona fide occupational requirement. They can also test employees post-accident or incident where substance abuse may have been a contributing factor.

The Canadian Human Rights Commission (“CHRC”), on the other hand, considers alcohol and drug testing as prima facie discrimination. According to the CHRC’s “Policy on Alcohol and Drug Testing”, past or current alcohol or drug dependence is considered a disability and Canadian law prohibits discrimination on such a basis.

What is being challenged in these two cases is the random testing of employees for the prevention of workplace accidents beyond the “safety sensitive work” context. With Canadian jurisprudence on this aspect of the issue anything but clear, the Irving and Suncor cases are expected to shed some light.

We will continue to monitor and update you on any developments.

SCC: Special Education is Not a "Luxury"

On November 9, 2012, the Supreme Court of Canada released an important decision in Moore v. British Columbia (Education), 2012 SCC 61 that could have serious cost implications for provincial Ministries of Education and school boards across the country dealing with special needs children.  The decision dealt with a young student suffering from a form of dyslexia who was forced to enroll at a private school when funding for some of the services he needed was cut by his school board.

After 15 years of litigation, a 9-0 ruling by the Supreme Court reversed two lower courts’ decisions and substantially agreed with the British Columbia Human Rights Tribunal’s (“BCHRT”) that the school board had discriminated against the student when it cut all funding to the Diagnostic Centre - a program which provided intensive services and individualized assistance to students with severe learning disabilities.  The Supreme Court required that the school board reimburse the student’s parents for the cost of having to send their son to private school, in addition to reimbursing their legal costs.  The Supreme Court also awarded damages of $10,000 to the family.

This decision is receiving national attention because it forces school boards across the country to re-evaluate any future plans to trim back funding for special education in light of shrinking budgets and difficult economic times. 

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Employment Releases and LTD Benefits Claims - "Full and Final" May Protect Third Party Insurers

Full and final releases executed by terminated employees are primarily viewed as a means for the former employer to be relieved of any liability related to termination of employment.  However, as the Ontario Court of Appeal’s decision in Zelsman v. Meridian Credit Union Limited, 2012 ONCA 358 (“Zelsman”) demonstrates, properly reviewing and understanding the language of a comprehensive employment release is critical for a terminated employee as the language of the release may act to bar the employee from claiming against third parties, such as long-term disability insurers, who are not parties to the employment relationship.

In Zelsman, the plaintiff, Ms. Francine Zelsman, an employee of the College of Family Physicians of Canada was eligible for Long Term Disability (“LTD”) benefits according to a Group Policy between the College and Great-West Life (“GWL”).  Following the termination of her employment in April 2008, Ms. Zelsman filed a complaint with the Human Rights Tribunal of Ontario (“HRTO”) against the College claiming her employment was terminated on the basis of disability and reprisal.  At the same time, she applied for LTD benefits within the period of coverage with GWL.

In November 2008, Ms. Zelsman’s claim for benefits with GWL was rejected. In August 2009, Ms. Zelsman entered into Minutes of Settlement with the College in relation to the HRTO proceedings, receiving a payment from the College of some $90,000 which appears to have been largely based on compensation for the denial of her LTD benefits claim.   Ms. Zelsman then retained other counsel and appealed the denial of her LTD benefits with GWL.  Her appeal was successful and GWL paid the claim retroactive to August 2008. Ms. Zelsman did not disclose to GWL at any time before the approval of her LTD benefits that she had filed a Human Rights complaint against the College or that she had entered into Minutes of Settlement and signed a comprehensive release in settlement of that claim.  When GWL learned of the settlement between the College and Ms. Zelsman, including her waiving of any right to pursue any claims with GWL, it took immediate steps to reverse the payment for LTD benefits by relying on and enforcing the release.

Ms. Zelsman brought a motion seeking an order declaring the release did not have the effect of releasing any claims against GWL. She also sought a declaration that GWL could not enforce or rely on any of the terms of the Minutes against her.

Usually the doctrine of privity provides that a contact cannot confer rights or obligation on a third party. There are, however a few exceptions. These exceptions were argued by GWL in this case. The two factors the motions judge analyzed were:

a) Did the parties to the contract intent to extend the benefit in question to the third party seeking to rely on the contractual provision?

b) Were the activities performed by the third party the very activities contemplated as coming within the scope of the contract in general as determined by the intentions of the parties?

The motions judge held that the clear and unambiguous meaning and intention of the parties was to resolve all matters arising out of Ms. Zelsman’s employment with the College including the claims for benefits under the Group Policy. The intention to fully and finally release and discharge the College and GWL from all and any actions and claims relating to benefits, including short-term and long-term disability benefits, was also expressly stated in the Minutes.

Therefore, the motions judge held that GWL, a third-party insurer, satisfying the exceptions to the doctrine of privity of contract, was entitled to rely on and enforce the Minutes between the Group Policy holder and the employee and the Minutes therefore had the effect of releasing any claims of Ms. Zelsman against GWL under the Group Policy.

On appeal, Ms. Zelsman argued that the release clause should not be held enforceable as it violated sections of the Ontario Employment Standards Act, 2000 (the “ESA”), was ambiguous and that the motions judge erred in interpreting the clause.

The Court of Appeal dismissed the appeal. The Court noted that the motions judge had engaged in a very thorough and well-reasoned analysis in holding that GWL, a third-party insurer, was entitled to rely on and enforce the Minutes between the College and Ms. Zelsman. The Minutes therefore had the effect of releasing any claims of Ms. Zelsman against GWL under the Group Policy.

With respect to Ms. Zelsman’s argument regarding the ESA, the Court confirmed that the legislation provides that when an employee is terminated, the employer must provide either the minimum notice or payment in lieu thereof and must continue to make whatever benefit plan contributions are required to maintain the employee’s benefits during the notice period.

However, the Court dismissed Ms. Zelsman’s argument that by including a release of claims for benefits in the Minutes, the employer was requiring the employee to waive her right to receive benefits coverage during the notice period, contrary to the ESA. The Court commented that “[t]he ESA is minimum standards legislation. It is not benefits legislation. Once the appellant was entitled to benefits she could compromise the amount, if any, she was entitled to.

The ESA provides that benefit coverage must continue, however, it does not require claims to be paid where there has been a contractual settlement of such claims. 

The implications of this decision are notable for employees, employers and third party insurers. 

During the notice period, the ESA provides that dismissed employees remain eligible to benefits pursuant to the Group Policy coverage; they are not entitled to a payment of benefits as a right.

The Court of Appeal upheld the parties’ right to freely contract out of such benefits or any other amounts paid above the ESA minimum standards.

For employers, it is important to continue coverage throughout the ESA notice period and to respect minimum standards legislation. For third party insurers, what is important is to work with your Group Policy holder to be kept abreast of any Minutes of Settlement reached with terminated employees, particularly the inclusion of any release clauses that may relieve the insurer of the responsibility of paying benefits.

Employees may have a "reasonable expectation of privacy" on their work-issued computers, Supreme Court of Canada rules

The Supreme Court of Canada released its eagerly awaited decision in R. v. Cole, 2012 SCC 53 on October 19, 2012.  In the decision, the Court held that employees may have a reasonable, though diminished, expectation of privacy in personal information stored on their work computers – at least where the personal use of such devices is permitted or reasonably expected by employers.  This reasonable expectation of privacy is protected by the Canadian Charter of Rights and Freedoms (the “Charter”).

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Canadian Employers Come Under Scrutiny for Treatment of Foreign Workers

The Globe and Mail recently reported that Mexican government officials have warned a variety of employers in British Columbia that they could lose hiring privileges if they do not improve the employment conditions of Mexican seasonal agricultural workers.

These workers are brought into Canada on an annual basis under the Seasonal Agricultural Workers Program.   The program is jointly administered by Human Resources and Skills Development Canada (“HRSDC”) and Citizenship and Immigration Canada (“CIC”) and allows Canadian agricultural employers to hire workers from Mexico and various Caribbean nations on a purely seasonal basis.  The program has expanded so that there are now several thousand seasonal agricultural employees from Mexico and the Caribbean working in British Columbia.     The program requires employers to co-operate with both Canadian and Mexican government officials in order to both assess and monitor workers’ conditions on an ongoing basis. 

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Arbitrator finds Hospital did not take too long to accommodate

Even though the legal principles governing the duty to accommodate disability are well established, applying them in practice continues to be a challenge for employers. It often seems that despite employers’ best efforts in the accommodation process employees and their unions can always find something to complain about, something they are willing to take all the way through an expensive litigation process.

The recent case of North York General Hospital v Ontario Nurses' Association, 2012 CanLII 50008 stands as an example. It also shows how employers can meet their procedural duty to accommodate so as to be able to pass arbitral muster.

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New Amendments to the AODA released in draft form; First glimpse at the Built Environment Standard

Thumbnail image for road_construction.jpgThe Ontario government has released draft amendments to the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (AODA).  The public is invited to provide its comments on the draft amendments by October 1, 2012.

The draft amendments include relatively straightforward revisions / clarifications to the existing standards and, more importantly, offer a first glimpse at the “Built Environment Standard.”  The Built Environment Standard is the fifth and final standard to be released (albeit in draft form) under the AODA.  The proposed Built Environment Standard establishes requirements for public spaces in Ontario, including technical specifications, consultation with people with disabilities and other required accessible features. Accessibility requirements for buildings will be incorporated into the Ontario Building Code at a later, as of yet undisclosed, date. 

 Will the Built Environment Standard Apply to your Organization?

The proposed Built Environment Standard will apply to:

  • The Ontario government
  • The broader Ontario public sector (e.g. universities, hospitals, municipalities) and
  • Private and not-for-profit sector organizations in Ontario.

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When Accommodating Disability, Sometimes No Good Deed Goes Unpunished

I just finished reading the Human Rights Tribunal of Ontario’s decision in Lagana v. Saputo Dairy Products. Among other things, this case shows that employers may need to be more careful in allowing employees with medical restrictions to work “as tolerated”.

The overall scenario is no doubt familiar to many employers, which I will abridge here to allow for easier reading. Employee claims a back injury. Employer questions whether the injury is truly work-related or happened on the employee’s own time but the WSIB recognizes the injury and the employer attempts to accommodate. There is back and forth between the employee, employer and WSIB, a period of absence and periods of accommodation in modified work. Eventually, the employee is required to perform modified duties on a shift he does not want. The WSIB finds that the duties offered are suitable. The employee alleges he was harassed months before by a supervisor in the accommodation process, insists on working a different shift, refuses to return to the shift that meets his medical restrictions and is ultimately fired for that.

In this case, the Tribunal found for the employer on several of the questions raised in the litigation (some of which I have tweeted about), notably on the alleged harassment and the employee’s termination.  However, it is the Tribunal’s finding that the employer failed to adequately accommodate the employee early in the return to work process which concerns us here.

The Tribunal found that during the employee’s first period of accommodated duties, the employer failed to meet its duty to accommodate because in fact some of the duties the employee was asked to perform exceeded his medical restrictions.

What is interesting to note about this is that the Tribunal accepted that the employee’s supervisor had an informal practice of letting employees decline work which they felt exceeded their medical restrictions.

We often see medical notes with comments to the effect that an employee may do work “as tolerated” and we also often see employees asking for accommodation in the nature of letting them decide how much work they can handle and when. Employers often accede to these sorts of requested accommodations.

And the Tribunal in this case recognized that sometimes this is an okay approach to accommodation:

 “… a reliance on employees self-regulating their work may be a reasonable accommodation measure when  employees have reported a minor injury and when there are no clearly identified medical restrictions.  It may also be a reasonable accommodation with an employee who has identified medical restrictions when they are told that they can decline to undertake a task that is within their restrictions in order to protect them from aggravating their condition.”

However, as this decision also shows:

“… this informal approach is not so appropriate in situations, such as the applicant’s, where an employee has defined medical restrictions and has job functions that potentially extend to tasks beyond these restrictions.  It is not appropriate, in my view, to have an employee potentially undertake tasks beyond their modified duties with a proviso that they do not have to do these tasks if it further aggravates their condition.”

In such cases, for the Tribunal, an employer needs to have a “more formal established protocol” that expressly makes it clear that the employee should not perform tasks beyond his or her medical restrictions.

This sort of paternalistic thinking is not out of line with what we often see in the Occupational Health and Safety law context. Employers are to leave as little as possible to the judgment of individual workers in order to protect them from potential harm. One mantra of the Ministry of Labour is that occupational health and safety legislation “does not rely on competent workers to take care of themselves, but exists to protect negligent, stupid or reckless workers from potential harm at the workplace”. It is not surprising therefore to see this sort of thinking making its way into the accommodation process as well.

The take away from this decision is that in the future employers may need to more carefully consider the scope of individual discretion they grant to workers in deciding which tasks they perform. If there is a risk that the exercise of this discretion could result in a worker performing tasks that exceed his or her medical restrictions, clear direction needs to be given as to which tasks can and cannot be performed in accommodated duties, and ideally these directions should be documented.

Termination 2 Weeks After Accident Not Discriminatory

A common and difficult situation that faces employers is how to approach terminating an employee when some other event raises the risk that the termination will result in a human rights complaint.

We often see cases in which an employee is terminated while off on maternity leave or sick leave or shortly after returning from such leaves. And in those cases the almost universal response of the employee is a discrimination claim.

Although in such situations the employee has the ultimate onus of proving that the termination was tainted at least in part by discrimination, the employer will often be called on to explain itself, to demonstrate a sound non-discriminatory reason for the termination.

Although these sorts of cases are common and the principles are well settled, it is useful to revisit how the Human Rights Tribunal of Ontario applies them from time to time, to recall what sorts of facts will assist an employer in defending itself from such discrimination claims.

A good recent example is Hummel v. Transport Training Centres of Canada Inc.

The applicant in that case had been employed by a predecessor company since 1997, which was purchased by Transport Training Centres of Canada Inc. in 2009. He then suffered a slip and fall accident in February 2010 and was permanently laid off two weeks later. The applicant indicated that he had no prior notice that his job was in jeopardy and that he had been a good, reliable worker at all times.

The Tribunal had no problem finding that the applicant had a protected disability – he was off on WSIB benefits for 18 months following his accident.  Further, the Tribunal noted that the “termination of the applicant’s employment within two weeks after his slip and fall accident may raise suspicions of discrimination, and understandably so.”

However, the Tribunal also noted that the principal question was whether the applicant’s disability was in any way a factor in the decision to terminate his employment.

In answering that question in the negative, the Tribunal noted email evidence confirming that the decision to terminate had been made a full month or more before the injury that resulted in the disability. Further, the evidence showed that the termination was a business decision tied to the purchase of the applicant’s former employer.

Significantly, the Tribunal found that the conclusion of no discrimination was also supported by surrounding evidence of the employer’s actions,  “in terms of not hiring replacement employees, re-assigning responsibilities and/or the general re-structuring that ensued”.

For the Tribunal, the applicant’s suspicions and the unfortunate timing of his termination, on their own, did not prove that the termination was tainted by discrimination.

As the Tribunal also noted, it “lacks the authority to provide remedies for unfair treatment generally” and “also does not have the general power to decide whether the respondent … treated the applicant fairly and appropriately”. Such cases are  “not about whether the applicant was a “good”employee” nor are they about “whether the respondent should or should not have created a new position for the applicant or found some other way to keep the applicant employed”.

Such cases are solely about whether there is sufficient evidence to find, on the balance of probabilities, that there was any discriminatory basis for the decision to terminate. Keeping in mind what the Tribunal looks for in answering this question will help employers to stay compliant with the law of human rights.

Tribunal Finds Union President's Sexist Blog Posting about a Manager Was Protected Union Speech

The Human Rights Tribunal of Ontario this week released its decision in Taylor-Baptiste v. Ontario Public Service Employees Union, which rejected a female manager’s claim that sexist comments made about her on a union blog violated her equality rights under the Human Rights Code (Code). Union rights to expression and association under the Canadian Charter of Rights and Freedoms (Charter) were key to this outcome.

As the Tribunal’s decision reveals, in the fall of 2008, as collective bargaining between OPSEU members and the Province was underway, an OPSEU local president started a blog about issues in the workplace. In that blog, which was publicly accessible on the Internet, posts were made which intermingled legitimate union speech with inappropriate sexist comments about the complainant.

After recognizing that “postings on blogs and other electronic media may be part of or an extension of the workplace and that the Code may apply to them”, the Tribunal made a number of findings  about the sexist remarks and related aggravating factors which heightened their seriousness.

According to the Tribunal:

  • The union president drew upon frequently used sexist stereotypes about women in positions of power “sleeping their way to the top” suggesting that she had obtained her position through sex.
  • Similarly, he drew upon the stereotype that women get ahead through their relationships with more competent “boyfriends”.
  • The president approved the posting of an anonymous comment in support of the sexist blog, which suggested that, because the manager had married and taken the family name of an OPSEU member, she should adopt his values, including those of support for trade unionism, or disassociate herself from them by changing her name. The Tribunal found that suggestion targeted her as a woman because it was traditionally women who were expected to change their names upon marriage.
  • The president’s blog post was serious because he was an active participant on behalf of the union in a process of restoration of a workplace that had been poisoned through racist hate mail and other events.
  • When the offensive nature of the blog was pointed out to the union president by management, together with the fact that it may constitute discrimination or harassment contrary to the employer’s policy, he responded by “belittling the concerns, attacking management, and suggesting that his actions were justified because of alleged mistreatment of the union and its membership by the employer”.

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Discrimination on the basis of gender identity or expression now prohibited in Ontario

rainbow jpgToby’s Act (Right to be Free from Discrimination and Harassment Because of Gender Identity or Gender Expression), 2012 was passed on June 13, 2012 and received Royal Assent on June 19, 2012, just days before the start of Pride Week in Toronto.


That Act amends the Ontario Human Rights Code (“Code”) such that discrimination on the basis of gender identity or gender expression is now prohibited in services, goods, facilities, contracts, employment and vocational associations such as trade unions, trade or occupational associations or self-governing professions. Similarly, harassment in accommodation or employment on those grounds is now prohibited.

 

Although neither gender identity nor gender expression is defined under the Code it is to be anticipated that, in line with established case law, they will be broadly interpreted to advance the equality of opportunity goals of the Code.


This development will require employers to be thoughtful and proactive in addressing issues that may arise from it. In some cases a balancing of rights among employees may be required, notably where sharing washrooms or changing facilities is concerned. Care must be taken to keep an open mind when faced with accommodation requests by transgendered employees and, as the Supreme Court has cautioned in its well-known Meiorin decision, employers should  “be sensitive to the various ways in which individual capabilities may be accommodated” and  “innovative yet practical when considering how this may best be done in particular circumstances.”

 
Employers may also wish to review existing policies to ensure compliance with this development. As the Supreme Court has also stated in Meiorin:


Employers designing workplace standards owe an obligation to be aware of both the differences between individuals, and differences that characterize groups of individuals. They must build conceptions of equality into workplace standards. By enacting human rights statutes and providing that they are applicable to the workplace, the legislatures have determined that the standards governing the performance of work should be designed to reflect all members of society, in so far as this is reasonably possible. Courts and tribunals must bear this in mind when confronted with a claim of employment-related discrimination. To the extent that a standard unnecessarily fails to reflect the differences among individuals, it runs afoul of the prohibitions contained in the various human rights statutes and must be replaced. The standard itself is required to provide for individual accommodation, if reasonably possible.

Québec arbitrator under Canada Labour Code finds psychiatrists, but not psychologists, can diagnose gambling addiction. Could this happen in Ontario?

SYNDICAT DES EMPLOYÉS DES INSTALLATIONS PORTUAIRES, TCA, section locale 1946 et RIO TINTO ALCAN INC., INSTALLATIONS PORTUAIRES (AZ-50850462) is a case in which the grievor had been terminated for fraud and embezzlement (to the tune of roughly $480,000) and raised an alleged gambling addiction to contest the termination. 

The union sought to have a psychologist give an expert opinion to establish that the grievor had a gambling addiction. The employer objected to the union’s raising the issue without providing an expert medical opinion prepared by a psychiatrist. 

In a prehearing conference, the union had undertaken to provide the employer with the diagnoses of the grievor’s treating physicians in relation to the alleged gambling addiction as well as the report of any psychiatrist who had examined the grievor. 

The union later gave the employer a complete copy of the grievor’s medical file in relation to the therapy he received following his dismissal. In the context of that therapy the grievor’s family doctor diagnosed him with a gambling addiction. However, the union never provided an expert psychiatric report as it had promised. Instead, the union gave the employer the report of a psychologist who concluded that the grievor suffered from a gambling addiction.

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Human Rights Tribunal continues to separate wheat from chaff

The duty to accommodate disability under human rights law has existed for decades and many of the legal principles that define the scope of that duty are well settled.

However, there still exists much confusion as to what an employer must do when faced with a request for accommodation. Unfortunately for employers, much of this confusion exists among employees, who not infrequently seek accommodations to which they are not entitled at law.

Worse, when an employer does not bend to such a demand, it is not uncommon for the employee to file a discrimination complaint alleging not only failure to provide the requested accommodation but also that the refusal to provide it was motivated by such things as racial or religious prejudice.

Indeed, it is also not uncommon for these sorts of allegations (of racial or religious prejudice) to be raised for the first time at a hearing before the Human Rights Tribunal of Ontario.

Akash v. Toronto Transit Commission is one of those cases.

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AODA Reporting Tool: Now Available!

Ontario employers can now visit ServiceOntario to report their compliance with the Accessibility for Ontarians with Disabilities Act.  Reporting is mandatory to all employers with more than 20 employees in Ontario (excluding volunteers and independent contractors). For more information on the requirements of the AODA, see our blog posts on the Customer Service Standard and the Integrated Accessibility Standards.

Remember: the deadline for reporting is December 31, 2012

Filing your report

To file your report, you will need an account with ServiceOntario's ONe-Source for Business.  The Ministry of Community and Social Services has posted a step-by-step guide on how to create an account for your organization.

Once you have created your account, simply select the Accessibility Compliance Reporting (ACR)  tab and follow the prompts. 

What questions will my organization have to answer?

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"Not rationally supported": Human Rights Tribunal decision overturned

The Human Rights Tribunal in Ontario was set up as a direct access model in 2008, allowing employees to bring an Application directly to the Tribunal and obtain a hearing. One issue that has been immensely frustrating for employers has been the ability of employees to make accusations of discrimination with little supporting evidence other than the employee’s own sense that the way they have been treated relates to race, religion, or some other prohibited ground of discrimination.

Although there is no true right of appeal of Human Rights Tribunal decisions, the decisions are subject to review by the Divisional Court in Ontario, and can be overturned where they are not reasonable. In some cases, the Divisional Court has strongly criticized the Tribunal for making findings of discrimination based on inferences which were not supported by any evidence (see, for example, the case of Audmax Inc.).

In another decision released just this week, the Court again criticized the Human Rights Tribunal for the same problem. Although the Tribunal found that two Toronto lawyers had been racially profiled when they were asked for identification by a law librarian at the Brampton courthouse, the Divisional Court could not find any evidence that the request had been racially motivated. The three judge panel concluded that the finding of discrimination was not rationally supported.

The decision hasn’t yet been made public, but we will post a copy when it becomes available. An article about the decision is available here. While it doesn't involve an employment relationship, it will be of assistance to all employers defending a human rights application.

What happens to HRTO applications if the applicant dies?

The question of whether the estate of an applicant who has died may continue to pursue an application with the Human Rights Tribunal of Ontario was addressed in the 2010 HRTO decision Morrison v. Ontario Speed Skating. In that case, the Tribunal refused to dismiss the application of a deceased applicant which was being advanced by the applicant’s wife (who was also executor of his estate).

The Tribunal determined that a human rights application was not automatically extinguished through common law.  It ruled that the rights of an applicant do not automatically abate upon death, noting that the Human Rights Code contemplates complaints being brought forward by persons other than the applicant.

This reasoning has since been adopted in two subsequent tribunal decisions (Dorosz v. Kingston General Hospital and Roy v. Wal-Mart Canada), and the principle appears to be settled.

To successfully continue to pursue this kind of claim, the person bringing the claim forward on behalf of the applicant must prove his or her authority to act on behalf of the applicant’s estate, such as submitting documentation proving the appointment as the estate trustee.

As for evidence at the hearing, the case law suggests that the adjudicator can use his or her discretion in determining whether to admit the hearsay evidence and what weight to give it, considering any other evidence regarding the circumstances.

With thanks to Roni Hoffman, Articling Student.

Mandatory Retirement Ends for Federally Regulated Employers in December 2012

The Government of Canada’s has repealed (see Part 12) sections of the Canadian Human Rights Act and Canada Labour Code that permit employers to implement "mandatory retirement" policies.  These changes will take effect in December 2012.

The repeal of the mandatory retirement provisions in Canadian law was contained in the Budget Implementation Act, which received Royal Assent on December 16, 2011.

All Canadian jurisdictions, with the exception of New Brunswick, have now abolished mandatory retirement.

Supreme Court says "Hands Off!" to BC Human Rights Tribunal

With the amendment of Ontario’s human rights enforcement process in 2008, employees were given direct access to the Human Rights Tribunal’s adjudicative process. As a result of that change, one frustration for employers has been an ability for employees to take another crack, through the Human Rights Tribunal, at claims that have heard and been dismissed by other adjudicators, such as through grievance arbitrations, WSIB claims, or employment standards claims.

Ordinarily, once a legal claim has been dealt with, the person who brought the claim can’t go to another court or tribunal and try to get a different result. They have to appeal the original decision, or go to court to have it judicially reviewed. However, the Human Rights Tribunal does have the right to hear a matter that has already been the subject of other proceedings, unless it is satisfied that the “substance” of the proceeding has already been “appropriately” dealt with.

Although in many cases dealing with this issue the Tribunal does dismiss the complaint, the Tribunal has treated this discretion in some cases as opening the door to letting it review not only whether the issue was the same in both proceedings, but also whether the original deciding body misapprehended the relevant human rights principles and law applicable to the issue (see Rao v. McMaster University for example.

A decision of the Supreme Court of Canada last week is likely to put an end to this application of the Tribunal’s discretion. A 5-4 majority of the Court found that a similar provision in BC’s Human Rights Code did not let the Human Rights Tribunal look at the other deciding body’s actual application of the principles and law. Their discretion is limited to looking at:

  • Did the other body have the jurisdiction to determine the human rights issue?
  • Was the previously decided legal issue essentially the same as the current claim?
  • Was there an opportunity for the claimants to know the case to be met and have the chance to meet it?

If these three questions are answered positively, the Human Rights Tribunal will not have the ability to rehear the issue, even where it feels that the Tribunal would have applied different procedures, or looked at the question differently. This decision should provide employers with a very effective tool for fending off attempts by employees to re-argue cases that they have already lost before other adjudicative bodies.

British Columbia (Workers' Compensation Board) v. Figliola, 2011 SCC 52

When is Your Employee Satisfaction Survey Actually a Workplace Investigation?

Winds of investigatory change are blowing through courts and workplaces.  Less then a decade ago, unfounded complaints made against a manager could justify stripping him or her of supervisory duties and bar an action for constructive dismissal.  These employees had no right to know the details of the complaints against them, nor were they entitled to give a response.  Simply put, procedural fairness received little consideration in the non-unionized workplace.

Now, however, with new human rights and occupational health and safety laws that put employers under a duty to investigate discrimination and harassment claims, courts are becoming aware of improper investigations carried out under the guise of other HR functions.

An Ontario court recently ruled on this topic in Chandran v. National Bank of Canada when it held that a senior manager demoted pursuant to an employee satisfaction survey had actually been constructively dismissed because of, among other things, improper workplace investigation procedures.

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Airline's Retirement Policy Grounded by European Court Ruling

Richard Lister of Lewis Silkin LLP (the UK member of Ius Laboris of which Heenan Blaikie is the Canadian member firm) has posted this article at Global Employment Law:

How old should airline pilots be before they're made to retire? That was the central question in a case brought by German pilots against the airline Lufthansa which has just been considered by the European Court of Justice (ECJ).

A collective agreement to which Lufthansa had signed up included a blanket prohibition on pilots working after they had reached the age of 60. Three pilots, whose employment contracts automatically terminated on their 60th birthday, didn't feel ready to hang up their captain's hats. They claimed the rule amounted to unlawful age discrimination.

The German court decided to ask the ECJ what it thought. A key point was that both German and international law allows pilots aged between 60 and 65 to carry on working, so long as the other members of the air crew are younger than 60.

In light of that, the ECJ concluded that a complete ban on pilots working beyond the age of 60 was a disproportionate requirement. It went beyond what was really needed to ensure air traffic safety and protect public health and security.

The ECJ did accept that possessing particular physical capabilities is a genuine requirement for acting as a pilot and such capabilities diminish with age. But the judgment makes clear that any difference in treatment on grounds of age must be justified as being necessary and proportionate.

Flying Lessons

This case has obvious implications for the aviation sector. But more generally, it highlights the developing obligation under age discrimination laws for organisations to justify compulsory retirement ages. They need be in a position to provide cogent, objective reasons for adopting particular ages for particular jobs. Conducting a comprehensive audit of retirement policies and procedures is strongly advisable.

Employers who try to wing it could be heading for a crash landing... in court

Ius Laboris is a global alliance of over 40 leading management labour and employment law firms, of which Heenan Blaikie is the Canadian member.

Integrated Accessibility Regulation under AODA Imposes More Onerous Accommodation Obligations

Thumbnail image for Gavel with contracts. jpgThe Ontario government released the Integrated Accessibility Regulation – its second set of standards under the Accessibility for Ontarians with Disabilities Act on June 3, 2011. The Regulation aims to promote access for people with disabilities in three broad areas:

  • information and communications;
  • employment; and
  • transportation.

The Regulation was released following two rounds of public consultation and addresses several of the broader concerns that were raised by the private sector. For example, the definition of “small organization” was expanded to include organizations with 1 to 49 employees (as compared to only 1-19 employees under the Accessibility Standards for Customer Service). This came in response to concerns raised by mid-sized employers that the obligations were too onerous given the size of their operations. Similarly, many of the requirements under the information and communications standard are relaxed as compared to their first incarnation. The deadlines for compliance are also extended to take into consideration the fact that many organizations will need to invest in new software.

 

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Ontario WSIB More Aggressive on Return-to-Work Issues

Once upon a time, if an employer was outside the NEER window and was finding it difficult to reintegrate a worker who had a workplace injury, it was relatively straightforward to arrange to have the worker go into the WSIB's "Labour Market Re-entry" program. For the employer, this often effectively solved the problem of trying to "accommodate" the worker's restrictions, usually at little or no cost to the employer. However, LMR was an enormously expensive program for the WSIB.

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New Requirements Under the Accessibility for Ontarians With Disabilities Act

Thumbnail image for Disabled, Accomodation.jpgEffective January 1, 2012, most private sector businesses will need to comply with new customer service requirements under the Accessibility for Ontarians with Disabilities Act.

The new requirements, which are described in the Accessibility Standards for Customer Service, are intended to promote the accessibility of goods and services to people with disabilities. These requirements already apply to parts of the public sector.

As of January 1, 2012, the requirements will apply to all people, businesses and organizations that:

  • Provide goods or services either to the public or to other businesses or organizations; and
  • Have at least one employee in Ontario.

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